Privacy Policy

Last updated: January 1, 2025

TreeCareAI is a product of Arbor Business Company (Arbor BC).

We are committed to protecting your privacy and handling your data responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with TreeCareAI services, website, or communication channels.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, phone number, email address, mailing address

• Business name, job title, or role

•Billing and payment information

Technical & Usage Information

• IP address and browser type

• Pages visited and time spent on our website

• Device type and operating system

• Clicks, forms, and interaction with the site or emails

Client CRM Data

If you are a TreeCareAI client, we may store your business’s CRM data, such as customer names, job details, communications, and appointment history, as part of providing your services.

2. How We Use Your Information

We use collected data to:

• Provide and deliver TreeCareAI services

• Communicate with you about your account or services

• Improve our website and marketing performance

• Send service updates, newsletters, or promotional offers

• Monitor analytics to improve user experience

• Respond to support requests and inquiries

We do not sell or rent your personal information to third parties.

3. How We Store and Protect Your Data

Your information is stored securely using trusted third-party platforms with encryption, password protection, and limited access control.

We take appropriate steps to protect your data, but no system is completely immune to risk. By using our services, you acknowledge and accept that risk.

4. Cookies and Tracking

TreeCareAI.com uses cookies and similar technologies to improve user experience, personalize content, and analyze site performance.

You can choose to disable cookies in your browser settings, but some features may not work as intended.

5. Sharing with Third Parties

We may share your data with third-party service providers who help us deliver TreeCareAI services, including:

• Hosting providers

• CRM and automation platforms

• Email and text communication tools

• Payment processors

• Advertising or analytics partners (if applicable)

All third-party partners are required to maintain confidentiality and use your data only as necessary to perform their function.

6. Your Rights and Choices

You have the right to:

• Request access to your personal data

• Correct or update your information

• Withdraw consent for marketing communications

• Request deletion of your data (subject to service obligations)

To make a request, contact us at [email protected].

7. Data Retention

We retain client data for as long as your account is active or as needed to provide services. After cancellation, your data is stored securely for up to 90 days unless requested for earlier deletion.

8. Children’s Privacy

TreeCareAI services are intended for businesses and are not directed toward individuals under the age of 18. We do not knowingly collect information from minors.